Contact Us
Three ways to reach a real person. We reply within one business day.
Book a call
Fastest if you want answers on the spot. Free, 30 minutes, no pitch deck. Pick a time on Calendly →
[email protected] goes straight to the founder. Attach ASINs, links, or a brief.
Use the form
Tell us what you sell and what you need. It lands in the same inbox.
What Happens After You Reach Out
A reply within one business day
From a person on our three-person team, usually Ian. If your question has a short answer, you get the answer. If it needs a look at your listing or site, we ask for the link.
A 30-minute call if it makes sense
We look at your brand live, say what we would change first, and tell you whether it is something we do. Some calls end with "do this yourself, here is the guide."
A written scope with a fixed price
Everything is priced from the pricing page or at $100 an hour in fixed blocks. Payment is 100% upfront, project timelines are 3 to 5 weeks, and there are no retainers or long-term contracts.
The Questions We Get Most
If yours is here, the link is faster than the form.
"What do you charge?"
Every package is listed with a price on the pricing page: video from $395, photos from $295, graphic design and A+ from $295, listing copy $495, and a part-time marketing expert at $1,495 a month. Custom work is $100 an hour.
"Can you look at my listing first?"
Yes, free. Send one ASIN through the free listing audit form and you get a 12-point review by email.
"Do you work with brands my size?"
Most clients are Amazon, Shopify, and TikTok Shop brands doing $1M to $10M a year. We take smaller brands for photo, video, and listing work; the strategy and AI search blocks pay off best once there is traffic to work with.
"Are you an agency or a freelancer?"
A three-person agency in Colorado Springs, Colorado, founded in 2017 by Ian Smith, who has sold on Amazon since 2015, working with brands across the US. Every project is scoped in writing before it starts. Read about the founder on the about page.
"I want the free guides, not a sales call."
Good. Everything on this site is free to read, and the Ecom Profit Box bundles the best of it as PDFs. Nobody calls you.
"I have a support issue with an existing project."
Email [email protected] with the project name in the subject line and it gets handled the same business day.
Rather Just Talk?
Pick a time and bring your listing or store URL. We will look at it together on the call.